Privacy Policy
Introduction
At Cortex‑sparkflow, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our blockchain programming education platform. We're committed to transparency about our data practices and ensuring you understand your rights.
This privacy policy applies to all services provided through cortex-sparkflow.com and complies with Taiwan's Personal Data Protection Act and international privacy standards.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and contact information when you register for courses
- Educational background and programming experience
- Payment information for course enrollment
- Communication preferences and feedback
- Technical questions and support requests
Automatically Collected Data
Our platform automatically collects certain information about your usage:
- IP address and general location information
- Browser type, operating system, and device information
- Pages visited and time spent on our platform
- Course progress and completion data
- Technical performance metrics
Taiwan Data Protection Compliance
We strictly adhere to Taiwan's Personal Data Protection Act (PDPA). All personal data processing activities are conducted with appropriate legal basis, and we maintain detailed records of our data processing activities as required by local regulations.
How We Use Your Information
We use collected information for several legitimate business purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and support | Contact info, progress data | Contract performance |
| Platform improvements | Usage analytics, feedback | Legitimate interest |
| Communication | Email, preferences | Consent/Contract |
| Payment processing | Billing information | Contract performance |
Data Sharing and Third Parties
We limit data sharing to essential service providers and never sell your personal information. Here's who we work with:
Service Providers
We share limited data with trusted partners who help us deliver our services:
- Payment processors for secure transaction handling
- Cloud hosting providers for platform infrastructure
- Analytics services for usage insights and improvements
- Email services for course updates and communications
Legal Requirements
We may disclose information when required by Taiwan law or to protect our rights and the safety of our users. This includes cooperation with law enforcement when legally obligated.
Security Measures We Implement
- End-to-end encryption for sensitive data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Automated backup systems with secure storage
- Staff training on data protection best practices
- Incident response procedures for security breaches
Your Privacy Rights
Under Taiwan's data protection laws and international standards, you have several important rights:
Access Rights
You can request a copy of all personal data we hold about you, including how it's being processed and shared.
Correction Rights
You can ask us to correct any inaccurate or incomplete personal information in your account.
Deletion Rights
You can request deletion of your personal data, subject to legal and contractual obligations.
Portability Rights
You can request your data in a structured, machine-readable format for transfer to another service.
Objection Rights
You can object to certain types of data processing, particularly for marketing purposes.
Restriction Rights
You can request that we limit how we process your data under certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, send us a detailed request via email. We'll respond within 30 days and verify your identity before processing your request. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes outlined in this policy:
Retention Periods
- Course enrollment data: Retained for 7 years after course completion for certification purposes
- Communication records: Kept for 3 years for quality assurance and dispute resolution
- Payment information: Stored for 5 years as required by Taiwan tax regulations
- Marketing preferences: Maintained until you withdraw consent or close your account
- Technical logs: Automatically deleted after 18 months
Deletion Process
When data reaches the end of its retention period, we securely delete it using industry-standard methods. For account closures, most personal data is deleted within 90 days, except where legal requirements mandate longer retention.
International Data Transfers
While our primary operations are based in Taiwan, we may transfer data internationally to service providers in other countries. When we do this, we ensure appropriate safeguards are in place:
- Use of standard contractual clauses approved by relevant authorities
- Selection of providers in countries with adequate data protection laws
- Implementation of additional technical and organizational measures
- Regular monitoring of international data protection developments
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and prominently display the updated policy on our website. The "last updated" date at the top shows when the most recent changes were made.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and analyze usage patterns. We use both essential cookies required for site functionality and optional cookies for analytics and preferences.
Cookie Types
- Essential cookies: Required for login, course access, and security features
- Performance cookies: Help us understand how users interact with our platform
- Preference cookies: Remember your settings and customization choices
You can control cookie settings through your browser preferences, though disabling essential cookies may affect site functionality.
Questions About Your Privacy
If you have concerns about how we handle your personal data or want to exercise your privacy rights, we're here to help. Our data protection team responds to all inquiries promptly.